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See the Guide to Terminology for PTC Arbortext Customers for an understanding of Product and Module. Server Arbortext Advanced Print PublisherĪrbortext Structured Product Labeling for Life Sciences Familiarity with the new terms will optimize your service experience.
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To help orient you in understanding the new terms, please review the New Arbortext Product Names and the Guide to Terminology for PTC Arbortext Customers page. Some nomenclature has changed to accommodate the change in systems. When creating a new account, you must provide your Service Contract number. You will use the web account information letter you received via e-mail when you access To create a new on-line support account, go to the Arbortext Technical Support Web Site. If you have an existing account on the Arbortext or 3B2 support web site, your account will be transitioned to a PTC web account. To access the PTC Technical Support web site, you will need an On-line Support Account. Look for future updates to the knowledgebase content for Arbortext products. Please note improved services regarding our 24x5 telephone support as well as web tool availability 24x7 including the use of our knowledgebase. For complete information on PTC service offerings, please visit our Global Maintenance Support website.
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Please bookmark and visit this page frequently to remain aware as we implement changes to our business systems to improve services levels for Arbortext customers. This page has been created for your convenience as a guide to help ease the transition of Support Services for you, our valued PTC Arbortext Product Customer.
#Ptc integration guide iso
PTC’s comprehensive, award-winning, ISO 9001 certified service resources are being extended to include Arbortext customers in early May 2006. May 03, 2006 - PTC (Nasdaq: PMTC), The Product Development Company®, today announced it Arbortext customer support has transitioned to PTC's customer support systems.